DKIDZ AFRICA PRIVACY POLICY 3.0

PRIVACY POLICY

Last Modified: September 09, 2020

Dkidz Africa is a brand owned and managed by its parent company MC MULTIMEDIA. It is age 12+ oriented entertainment Portal that serves original and high quality African Entertainment from Ghana to the rest of the world in the genres of Movies, Series, Skits, Music Videos, Dance, Poetry, Shows, Documentaries and more. Our platforms are made up of Websites, Mobile Applications and Television.   

Dkidz Africa is committed to protecting the Privacy of all users who install or access our platforms with the purpose of enjoying our original contents via any of the gadgets we make our contents available to: Websites, Mobile Applications and Television.

When you access our platforms, please be informed and kindly accept that there are certain information we collect from all users whether Personal or non personal related.

This consent is provided by all users, Irrespective of Gender, Colour, Race, Ethnicity, Religious Belief, Political Affiliation,

This Privacy Policy covers usage of our Website and Apps applicable to all users, For more detailed information regarding usage, please contact us via email.

This Privacy Policy applies to the information and data collected by MC MULTIMEDIA for Dkidz Africa Brand, as a controller and owner of this platform. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, please do not use our Website or Apps or access any of our Original Contents.

This Privacy Policy also do respect other applicable laws of other countries, known or unknown, whereby our platforms can be accessed.

We periodically update this Privacy Policy. When such changes occur, we will post any changes made to this privacy policy on this page.

Please if you have any questions, suggestions or further enquiries about this Privacy Policy or our treatment of the information you provide us, kindly reach us by email at [email protected] or by snail mail to The Director General, MC MULTIMEDIA (Dkidz Africa), P.O.Box DK 117, Darkuman, Accra, Ghana. Remember to label the mail with Attn. (Dkidz Privacy Policy) 

The Brand Name Dkidz Africa and the term “User(s)”  or “Kidz”, used in this Privacy Policy, means an individual 13 through to 19 years of age or the appropriate age for which our platforms and services are directed to, as defined under applicable laws in other jurisdictions or refers to an individual under 20 years of age where the collection, use or disclosure of personal or non personal information about such an individual is restricted by applicable law.

In addition, our use of the term “parent” or “Guardian” in this Privacy Policy also refers to either the Biological caretaker or an adult legally obligated to be the head or overseer of the wellbeing of our target group for which this Privacy Policy is Directed to.

Non-personal data
For purposes of this Privacy Policy, “non-personal data” means information that does not directly identify you. The types of non-personal data Dkidz Africa may collect and use include, but are not limited to: application properties, including, but not limited to application name, package name installed on your device. Dkidz Africa Websites and Apps may use and disclose to our partners and contractors the collected non-personal data for purposes of analyzing usage of our platforms, Services, advertisement serving on channel Zero, managing and providing the Services and to further develop the Services and other services and products.


Personal Data
For purposes of this Privacy Policy, “personal data” means personally identifiable information that specifically identifies you as an individual.
Personal information collected by Dkidz Africa Websites and Apps is information voluntarily provided to us by you when you create your account or change your account information.
We may use collected personal data for purposes of analyzing usage of the Services, providing customer and technical support, managing and providing Services (including managing advertisement serving on channel Zero) and to further develop the Services and products. We may combine non-personal data with personal data.

Description of Advertisement

For purposes of this Privacy Policy, “Ads”, “Promotions”, “Advertisement”, or “Adverts” mentioned anywhere is in reference to adverts we might show to viewers on channel Zero, The Free Channel that does not require users to subscribe or make payments before they enjoy all original contents we curate there.

Description and How Channel Zero Operates

Channel Zero, gives you access to our YouTube videos from the Channel Zero Playlist  (« YouTube content » ). Channel Zero Service is provided solely for your own non-commercial use. The service enables all users to watch and share our original contents from YouTube within the app. The Service is a third-party software compliant with the YouTube’s Terms of Service and all videos are played via YouTube’s official API Embedded Player.


In order to use the Service, you must receive data connectivity services from your service provider. The cost of the data connectivity service may vary among service providers. It is your responsibility to review such costs and to determine whether you wish to bear such costs or not. In particular, you further acknowledge that the cost of such data connectivity service may rise significantly when roaming internationally. Therefore, you are advised to consider the cost of using the Service, depending on your location at any particular time.

IMPORTANT:
When the User’s terminal is not connected to a Wifi network but to a mobile broadband internet access and data credit provided by its operator, the User acknowledges and accepts that the use of the Services is charged as credit data or invoiced in addition where they are considered to be out of plan.
Payment of potential and/or additional third party costs, and in particular of roaming charges, in the event of use of the Services outside of the country where the User is established, charges paid to the User’s network operator are payable in full by the User. The payment of third party costs is the sole responsibility of the User.


1. INFORMATION WE COLLECT

A. Use of Free To View (FTV) Service (Channel Zero)


Dkidz Africa platforms offer both a free to view (FTV) and a Subscription Service to provide access to our original entertainment content. As a user, Parent or Guardian, you are free to explore the landing pages of our Websites and Apps including Channel Zero without providing any Personal Information about yourself.  Channel Zero is a mix of various contents pulled together from The Movies, Series, Skits, Music Videos and other sections of our websites and Apps for you to watch for free.

B. Use of the Subscription Service


If you want to access our original and exclusive contents curated under the subscription service, then you have to register. And therefore will require you to submit some Information about yourself. The Information we collect and manage during the Subscription Service is for the purpose of managing users accounts, optimizing service delivery and for our own promotions. Personal information is collected from all users of our premium contents including Parents, Guardians and adults as owners of the account. Personal information is collected so long as you use our service. This information belongs to us and is used, disclosed and protected according to this Privacy Policy.


When You Visit our Websites

As a parent or Guardian, you are free to explore the landing pages of the Websites and Apps without providing any Personal Information about yourself. When you register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.

“Personal Information”

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, address, phone number, and other information about yourself. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, Instagram or publicly available information that we acquire from service providers.

During the registration process as a Guest or First time visitor, you are asked to set up accounts. We use this to personalize the service for users.


Personal Information includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer or Mobile Device and your visits to our Websites such as your IP address, geographical location, browser type, referral source, and length of visit, activity and pages viewed. Please see the “Use of Navigation Information” section below. Payment information includes information we collect and process from you when you subscribe to the Subscription Service. This includes credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.

“Sensitive Information”

This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers, National Identification data or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.

Log Files

When users view original content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Dkidz Africa to provide general statistics regarding use of the Websites. For these purposes, we do link this automatically-collected data to Personal Information such as such as name, email address, address, and phone number.

Information we collect from third parties

From time to time, we may receive Personal Information about you as a parent from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.

2. How We Use Information We Collect

Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy. Please if you disagree, you are free to exit and remove any of our Platforms.

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use the Personal Information of some Users, Parents or Guardians, at our own discretion to:

1. Improve the user experience by personalizing the Websites and Apps;
Send information or Dkidz Africa contents to users, Parents or Guardians, which we think may be of interest to you by push notification, email, Whatsapp (If applicable) or other means and send you marketing communications relating to our business;


2. Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;


3. Send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements.


We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.

Legal basis for processing Personal Information (EEA visitors only)

If you are a visitor located in the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Use of Navigational Information

We use Navigational Information to operate and improve the Website and Apps. We may use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Dkidz Africa. Your location information is not shared with other users.

Use of Payment Information

If you give us Payment information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.

3. How we Share Information we Collect

Service Providers

We employ other companies and people to provide services to visitors to our Websites and Apps and our customers and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

Corporate Events


If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Dkidz Africa on the Websites, Apps and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.

Compelled Disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

4.  International Transfer of Information

International Transfers

To facilitate our global operations, we may establish business dealings with 3rd party companies to offer Dkidz Africa. An example of this would be offering our service in cooperation with a telecommunications company where payments are processed by the 3rd party company. This would include transferring information between countries and allowing access to that information from other countries for the purposes described in this policy.

This Privacy Policy shall apply and respect every user’s information. Even if we transfer Personal Information to other countries, we have taken appropriate safeguards to require that your Personal Information will remain protected. When we share information about you, We use standard contractual data protection clauses, which have been approved by the European Commission, to safeguard the transfer of information we collect from the European Economic Area.

International transfers to third parties

Some of the third parties described in this privacy policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share information of customers in the European Economic Area or Switzerland, we make use standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer.

5. Cookies and Similar Technologies

Cookies

Dkidz Africa and its partners use cookies or similar technologies (such as web beacons) to analyze trends, administer the website and apps, track users’ movements around the website, and to gather demographic information about our user base as a whole.

Advertising

We may partner with a third party ad network to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests.

Third Party Tracking Technologies

The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy.

6. How to Access & Control Your Personal Data


Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

All users, can request access, correction, updates or deletion of their personal information or the personal information of users they act as Guardians to. In the light that you are requesting for such information on behalf of another user. Please make sure to submit proof of legal documents that gives you rights and permission to act on behalf of that individual. Dkidz Africa will do due diligence to verify such documents before releasing any information requested.


You can also object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.


If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information.
To exercise any of these rights, please contact us at [email protected] We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

Anti-Spam Policy

We will not send unsolicited commercial email in violation of applicable laws, and this requires the inclusion in every email sent of an “opt-out” mechanism and other required information.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service both from us or the Third parties we engage to collect subscription data on our behalf..

To Unsubscribe from Our Customers’ Communications

Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. You can unsubscribe from our customers’ marketing communications by clicking on the “unsubscribe” link located on the bottom of their emails.

Contact
Data Protection Officer (DPO)
Dkidz Africa
(MC MULTIMEDIA)
[email protected]

Dkidz Africa

(MC MULTIMEDIA)

Nii Tackie Street, Santa Maria

Accra, Ghana

Dkidz Africa is Africa’s First and Biggest Entertainment Platform for the youth
Copyright: 2010 – 2020 MC MULTIMEDIA. All Rights Reserved